A new study published in JAMA Pediatrics suggests it’s convenience and continuity:

As primary care practices for children implement aspects of the medical home model, those that emphasize same-day sick care and professional continuity are more likely to meet parents’ preferences for enhanced access.


As Pediatric Alliance inches towards earning the national, regulatory credentials to officially call ourselves a “Patient-Centered Medical Home,” this study confirms what we have been working so hard to create over the past two years:  “Your home for quality pediatric care.”  In order of importance, these are what parents are looking for:

  • Guaranteed same-day sick visits.
  • Professional continuity. (Parents want to see the same faces, with consistent approaches to pediatric medicine.)
  • Access to 24-hour telephone advice plus non-urgent email advice.
  • Evening hours 4 or more times per week.
  • Weekend hours. (Even if they are limited.)


Parents were willing to travel 14 minutes to access same-day sick visits in a typical pediatrician’s office and 44 minutes to access a broader-service facility.

Parents don’t want pediatricians to close their doors during daylight hours on weekdays (no lunch breaks, I’m guessing). Waiting more than 4 weeks for a well-child appointment was also met with significant resistance from parents in this study.

Read more on the concept of the patient-centered medical home (PCMH) on our website here.


(Photo: Amy McGarrity, M.D., Pediatric Alliance — St. Clair Division)